Loyalty program terms
Read the detailed terms of participation in the LightUp program. Here you’ll find all the information about registration, earning and using bonuses
Program participants
1.1
The LightUp loyalty program is available to all patients of the Belaya Raduga clinic who have registered in the program and gained access to the private community.
Registration in the program
2.1
To take part in the program, you must:
Fill out the program participant form on the website or at the clinic.
Make sure the information provided is accurate and up to date.
After registration, the participant gains access to a private club, membership in which is possible only after submitting an application.
How the bonuses work
3.1
For each referral of a new patient, the program participant receives 5,000 bonus rubles.
3.2
Bonuses are credited both to the account of the person who made the referral and to the account of the new patient after the latter completes treatment.
3.3
Bonuses can be used only to pay for services of the Belaya Raduga clinic.
3.4
Bonuses cannot be used to cover more than 50% of the total cost of a service. The remaining part of the cost must be paid by other means.
Exceptions to the use of bonuses
4.1
Bonuses cannot be used to pay for the following services:
Bone materials.
Abutments.
Gum formers.
Multi-units.
Sedation.
Special materials or services that are agreed with the patient in advance.
Any services and materials whose cost cannot be paid with bonuses (as agreed with the clinic).
Transfer of bonuses
5.1
Points cannot be transferred between family members or other people. Each program participant may use bonuses only on their own account.
Bonus validity period
6.1
Bonuses are credited for a period of 365 days from the moment they are received. After this period expires, the bonuses are cancelled and can no longer be used.
Restrictions on participation in the program
7.1
The program cannot be combined with other promotions or discounts of the clinic, except in specifically agreed cases.
7.2
Participation in the program is limited to one account per person.
7.3
The program is not available to corporate clients or clinic employees.
Referral terms
8.1
In order to receive bonuses for a referral, the new patient must complete the full treatment and pay for the services. If the patient does not pay for the services, no bonuses are credited.
8.2
Referrals made through social media or other channels will be counted only if the new patient books an appointment using a unique referral code.
Changes to the program terms
9.1
The clinic administration reserves the right to make changes to the program terms. All changes will be published on the clinic’s official website and/or sent to participants via email or SMS.
9.2
Program participants will be notified of any changes no later than 7 business days before the changes take effect.
Termination of participation in the program
10.1
A participant may withdraw from the program at any time by notifying the clinic administration. In this case, all unused bonuses will be cancelled.
10.2
The clinic may also suspend or close the program in case of violation of the program terms by participants, with prior notice.
Confidentiality
11.1
All personal data of program participants is processed in accordance with personal data protection legislation. Information about the bonus balance and the participant’s actions in the program is used only for the purposes of fulfilling the program terms.
Contact us
If you have any questions about the Belaya Raduga Gratitude Programme or would like to learn more about how to become a member, write to us. We will be glad to answer and help you at every step.
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